Nov
2011 - Present
IT Engineer / Wirth Research
Mar
2008 -
Oct
2011
Bartender/ Shift Supervisor / The Caley Sample Room
Mar
2010 -
Aug
2011
Work Experience in Tech Support / Purity IT
Working for Purity IT I've gained valuable experience and skills in some key areas, including:
Supporting clients in Operating System specific areas using MS Windows XP/Vista/7 including networking, setting up roaming-profiles and setting server share access
Supporting clients with program specific queries in (but not limited to) Microsoft Office & Adobe Photoshop
Setting up users on both server and client-PC sides; involving joining domains, configuring Active Directory and setting up users for use of Microsoft Exchange in both Windows Server 2003 & Windows Server 2008 environments
Building new PCs (software builds)
Restoring PC Images
Investigating and troubleshooting hard-drive failure
Setting up printers (including networked printers)
Troubleshooting networking problems, including setting up routers and networked machines
Supporting clients over the phone and using remote desktop software to administer support remotely, where necessary
Supporting clients on-site
Aug
2010 -
Aug
2010
IT Support in client office-move / Purity IT
I worked for Purity IT on an office-move project for one of their clients in Edinburgh Park for 7 days at the end of August 2010. The worked involved (but wasn't limited to);
Setting up 100 new machines
Restoring data from previous user machines
Installing and setting up necessary programs and software, specific to each user
Joining on to domain and setting up (existing) user profiles
Patch management and networking
Supporting users once they had moved in to the new office; providing more general IT support over a range of areas including issues relating to drivers, profiles and missing programs